ULS log Event ID 5240 “There was an error in communicating with Excel Calculation Services”

Issue Description

Recently I came across this issue where some of the end users were getting an error message when they tried to open an Excel file in SharePoint in the browser.

Unable to process the request.

Wait a few minutes and try performing this operation again.

- On checking the ULS logs I got the below error message.

ULS log Event ID 5240 “There was an error in communicating with Excel Calculation Services”

- On checking the Event Viewer on the server , there was the below error.

Event 2159, SharePoint Server

Event 5240 (Excel Services Application) of severity Error occurred 20 more time(s) and was suppressed in the event log

Cause

The Excel Services Application server computer is in a non-valid state and may need to be restarted.

Resolution

Most of the online articles were asking me to restart the Central Administration server.I did not want to do that and found a different fix.

Identify the application pool running the Excel Services service application (from IIS) and Recycle it.

1) Start –>Run –> inetmgr

2) Under the Sites click on SharePoint Web Services. This will list down the Services in SharePoint.

3) Click on each GUID –> Change the view from Features View to Content View

4) On finding ExcelService.asmx -> Right click that web service -> Manage Application -> Advanced Settings.

5) Identify the Application Pool (make a note of this).

6) Now in IIS –> Application Pools –> choose the Application Pool you noted down in previous step   -> Recycle (recycle the application pool).